Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, please contact us at fredericasentina@gmail.com within 14 days of receiving your order.

Once your return request has been accepted, you can send your return to:

Frederica Sentina
Van Lingelaan 68
3602 PB Maarssen
The Netherlands

Return shipping costs are the responsibility of the customer. Customers are responsible for arranging and paying for the return shipment. We recommend using a trackable shipping service and keeping your proof of shipment until your return has been processed.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at fredericasentina@gmail.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if your item is defective or damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

If the return is required because an item is defective, damaged, or incorrect due to an error on our part, Frederica Sentina will cover the reasonable return shipping costs.

Exceptions / non-returnable items

Certain types of items cannot be returned, including custom or personalized products and items that cannot be returned for hygiene or safety reasons where legally permitted.

Please contact us if you have questions or concerns about your specific item.

Gift cards cannot be returned.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have. Once your return has been accepted, you can place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, you will be refunded automatically to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or payment provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since we approved your return, please contact us at fredericasentina@gmail.com.