Shipping policy

Thank you for shopping with Frederica Sentina! We want to ensure a smooth and enjoyable shopping experience for our valued customers. Please review our shipping policy below to understand how we process and deliver your orders.

1. Order Processing:

  • Orders are processed and dispatched within 1-2 business days after payment confirmation.
  • During peak seasons or promotional events, processing times may be slightly extended.

2. Shipping Methods:

  • We offer various shipping options to suit your preferences.
  • Standard Shipping: Estimated delivery within 5-7 business days.
3. Shipping Costs:
  • Shipping costs are calculated at checkout based on the selected shipping method and destination.
  • Enjoy free standard shipping on orders.

4. International Shipping:

  • We offer international shipping to most countries.
  • International shipping costs and delivery times vary based on the destination.

5. Tracking Information:

  • Once your order is dispatched, you will receive a confirmation email with tracking information.
  • Track your order in real-time to stay updated on its delivery status.

6. Delivery Delays:

  • While we strive to meet estimated delivery times, unforeseen circumstances such as customs delays or carrier issues may occur.
  • Frederica Sentina is not responsible for delays beyond our control, but we will do our best to assist in resolving any issues.

7. Undeliverable Packages:

  • Please ensure that your shipping address is accurate and complete.
  • In the event of an undeliverable package, we will contact you to update the shipping information. Additional shipping fees may apply.

8. Missing or Damaged Items:

  • If your order arrives with missing or damaged items, please contact our customer service within 7 days of receiving your order.
  • Provide relevant information and images to facilitate a quick resolution.

9. Return to Sender:

  • If a package is returned to us due to an incorrect address or unclaimed, additional shipping fees may apply for reshipment.

10. Contact Information:

  • For any shipping-related inquiries or concerns, please contact our customer service at fredericasentina@gmail.com.

Frederica Sentina reserves the right to update or modify this shipping policy at any time. Please check our website for the most up-to-date information.

Thank you for choosing Frederica Sentina! We appreciate your business and look forward to serving you.